Monday, December 27, 2010

The Ladder of Inference

In discussion today with a team leader struggling to resolve his team's lack of trust, cohesion and inability to put "truths" on the table. It reminded me of the important writing Chris Argyris did on "defensive routines" and the importance of his Ladder of Inference.

The Ladder of Inference serves as an important tool for understanding how we think and interpret the world (and how relevant these are for a team in conflict).

At its most basic, the ladder describes how human minds operate -- beginning with our observations of experience -- the data of our experiences. He suggests that (often at the unconscious level) we select the data that we want most to attend to and then make meaning out of this based on our cultural and personal norms. This then leads us to make assumptions and draw conclusions which shape our reality (which in turn, shapes our conclusions) and by this means, we build our beliefs about the world and take actions as a result.

On a team, one can see how easily this process can create discord. The simple act (again, often unconscious) of different selective attention to the "data" of a workplace occurence can lead to a chain of distinct meaning, assumptions, conclusions, beliefs and actions for each team member. If the team members' communication and rules of engagement are not clear or productive, they might never have the chance or willingness to expose the "process" of their thinking -- the underlying data selection, assumptions, conclusions and beliefs -- that drive their actions. Without this transparency, the team remains stuck and ineffective.

Today I found a great book which helps describe how to navigate through these challenges using these tools -- Discussing the Undiscussable: A Guide to Overcoming Defensive Routines in the Workplace by William Noonin: http://www.amazon.com/Discussing-Undiscussable-Overcoming-Jossey-Bass-Management/dp/0787986321/ref=sr_1_1?ie=UTF8&s=books&qid=1293481443&sr=8-1-spell

A good resource for us all.

Saturday, December 25, 2010

Holiday Considerations

Honoring ourselves and each other during these days of celebration. How do we stay centered amidst the thrill and dramas, the joys and the trials, the eating and the exercise?

Breathe. Transform the self from the inside out.

Exhale. Inhale. Yes.

Thursday, December 23, 2010

Envisioning A Workplace of Possibility

Envisioning A Workplace of Possibility

The holidays are approaching -- a time of wonder and delight, mistletoe and magic. Yet with the joy and delights of the season, also comes added stress and pressure. These darkest days of December are merely prelude to month-end, the new calendar year, fiscal year-end, performance reviews, tax season…the list goes on. With the recent economic challenges, we are also faced with more work, less resources, longer hours, greater demands, and more change. Often, when pressure and demands rise, so too do stress, negativity, resentment and overwhelm. But there is another option….

What would it be like to come to work and be surrounded by individuals doing their best work, focused on what matters most and smiling?

How would it feel to enjoy the challenge of the season, connect as a team in pursuit of a common goal and laugh while working, even when mistakes are made and corrected?

What would it be like to generate in our workplace a sense of enduring optimism, a mindset of possibility and an energetic presence which conveys connection, care and compassion?

What would it feel like to be seen by others for our innate greatness and, in turn, see others for their innate greatness as well?

While it might sound somewhat naïve or idealistic, the workplace envisioned above is possible. It is an option we all have to create for ourselves, for all those with whom we work, for our entire organization. There is no doubt that times have been hard lately. I know first hand the experience of loss and disorganization common to so many. Yet despite these challenges, a choice stands before us – the choice to be in our present reality and optimize the experience. A choice to design the culture we want to work in and envision it, create it, live it.

A sound business case supports this choice. Ample studies on mood and productivity tell us that:

• people in good moods think more positively and comprehensively during decision-making
• upbeat moods boost cooperation and teamwork
• positive environments lead to increased performance and profitability
• positive people are generally stronger, wiser, more resilient and more socially integrated

And if ever there were a time for better decision-making, teamwork, performance, wisdom, resilience and profitability, that time is now!

Shining Our Light

So, how do we make this happen? We know that not everyone is naturally inclined toward positivism (OK, I have just “out-ed” myself…). It is true; for some of us, more than others, optimism and positivity require practice. Yet whether we are born with the capacity or not, we can learn to be happier and more optimistic and this learning curve begins with intention -- our willingness to take stock, in the moment, of any given situation and choose to see a glass half-full reality. As they say, like with plants, “where we shine the light, it grows.” We can choose to shine our light on what is working, what we can do, what is available to us, and in doing so, shift our attention toward a positive view of reality.

To be clear – I am not advocating a Pollyanna, disregard of the real human experience. What I am talking about is building a capacity and willingness to create distinctions between the events in life that cause true suffering for individuals and our own, often trifling, common workplace occurrences which throw us into hyperbolic levels of irritation. Consider…

The co-worker who talks too loudly at her desk phone
The boss who asks you to come in on the weekend to finish the project
The colleague who forgets to include you on an email string
The line item on your budget which is cut
The training you were supposed to attend which gets canceled


While none of these situations is enjoyable, neither is any cause for unnecessary belaboring about how bad things are, how awful life is or how frustrated you are. In the end, these experiences, while irritating, are simply workplace reality happening to us. Nothing more, nothing less.

In the end, it is our interpretation of reality that matters most. When we interpret situations like the above examples as “things being done to us” or perceive ourselves as “victims of circumstance,” we are bound to fall prey to negativity and subsequent negative outcomes. However, when we opt for a more positive interpretation of events, we often feel better, undergo less stress and often experience more positive outcomes.

To cultivate the shift I am suggesting requires each of us to bring our best Self to work every day – our best centered, connected, forward-looking Self -- and thereby bring with it the opportunity to positively impact those around us. We must “infect” our workplace with a radiating positivity that lifts us up, allowing optimism to prevail over the tyranny of pessimism. In such a climate, everyone enjoys greater attention, greater resilience, greater problem-solving and greater focus on what matters most in every moment.

So I put out this call to all of us today: Let’s focus on what is possible and positive and begin spreading it through our workplaces. Let’s take what current studies of brain science and emotional intelligence have proven -- that positive emotions are contagious – and choose to infuse our days with generative emotions which evoke more of the same – joy, gratitude, amusement, hope, pride, inspiration. By doing so, we might not only enjoy our time more each day, but we are bound to move our organizations closer to success, step by optimistic step.

Wednesday, December 22, 2010

Welcome to The Selkirk Group's Blog

Our mission is to help individuals and organizations envision possibility, develop capacity and enable action. In short, we help cultivate excellence. And we love to write. So our blog is the perfect blend - a space to share thoughts, insights and key learning as we move forward in our work.

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